Reimbursement Guidelines for betdreamyin

Start Date: February 26, 2025

This Reimbursement Guidelines document describes the parameters in which individuals may initiate refund requests.

1. Qualification for Reimbursement

Reimbursements can be issued under these scenarios:

• Mistakenly repeated payments.
• Unapproved charges caused by a system malfunction.
• Problems where digital purchases were not added to the player's profile.

2. Situations Not Eligible for Reimbursement

No reimbursement will be offered under these situations:

• Customers regretting their deposits or transactions.
• Monetary amounts utilized within events, competitions, or exchanges hosted on the site.
• Breach of our Integrity Gameplay Rules leading to profile deactivation or closure.

3. Reimbursement Submission Procedure

To apply for a reimbursement, individuals are required to:

• Reach out to our customer service within 7 calendar days following the transaction.
• Submit transactional information such as date, sum, and verification of transaction.
• Permit up to ten working days for evaluation and fulfillment.

4. Execution of Reimbursements

Sanctioned reimbursements will be carried out via the same payment channel used initially. The duration for the transfer to appear may differ according to the financial service used.

5. Amendments to This Guideline

We retain the right to revise this Reimbursement Guideline periodically. Revisions will be updated here along with a modified start date.